Everything you need to know about our ticketing system
Learn how to submit tickets, reply, what ticket statuses mean, etc.
You can submit a "MemberFix" (i.e. a task or request) in one of two ways: 1. Using the MemberFix online portal 2. By sending an email to s...
Wed, 22 Nov, 2017 at 12:02 AM
In order to efficiently submit tasks, check on the status of your tickets, and update your profile, you'll have to sign up for a free FreshDesk account....
Sat, 18 Nov, 2017 at 12:49 PM
This doc explains what each ticket status means, and when we use each one. *Note: Our team dynamically assigns the correct status to your tickets in Fre...
Sat, 18 Nov, 2017 at 12:50 PM
When something goes terribly wrong in your business, we know that it's costing you money, time, customers, traffic, stressing you out, impacting your re...
Sat, 18 Nov, 2017 at 12:48 PM
Here are some best practices when it comes to interacting with our help desk and managing your tickets, tracking their progress, etc. We've compiled...
Wed, 22 Nov, 2017 at 2:41 AM