You can submit a "MemberFix" (i.e. a task or request) in one of two ways:
1. Using the MemberFix online portal
2. By sending an email to support@memberfix.freshdesk.com
Let's take a closer look at how each of these work.
Method #1 - Using the MemberFix Online Portal
*Note: you have to be logged in to submit a ticket.
1. Visit https://memberfix.freshdesk.com/support/home
2. Towards the top-right of the screen, click on "New Support Ticket":
(Clicking this link will take you to the online MemberFix request form, which you can also visit directly by going here:
https://memberfix.freshdesk.com/support/tickets/new)
*Note: if you haven't yet registered for a FreshDesk account, you'll receive a verification message in your email inbox after submitting your request.
RELATED ARTICLE: How to Create a MemberFix FreshDesk Account (opens in a new tab)
3. On the following page, fill out each of the required ticket fields and submit your request.
*Make sure to use the email address where you want to get updates and notifications about the status of your ticket.
4. Once you've submitted your MemberFix, you'll get a confirmation message at the email address you entered in during the previous step.
Method #2 - Send an Email
1. Login to your email inbox.
2. Compose a new message and fill out the fields as follows:
SEND EMAIL TO
support@memberfix.freshdesk.com
EMAIL TITLE / SUBJECT LINE
A short title that hints at what the request is about
EMAIL BODY:
A detailed explanation of the MemberFix request you'd like us perform.
*It's totally optional, but in order to help us help you and keep things running smoothy we highly, highly recommend that you submit your requests in a numbered list format as shown in the example below. This allows us to address each of your points separately, thus keeping communications clear. :)
EXAMPLE
3. When you're finished writing your task request, send the email.
Shortly after sending your email, our system will receive your MemberFix request, and send you a confirmation that we're getting started.
The confirmation message looks like this (although your title will be different):
If you have any additional thoughts or notes, just login to your MemberFix portal (opens in a new tab) and update the ticket at your leisure.
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Article by Vic Dorfman
Founder - MemberFix, SpeedKills.io
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